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4th Qtr 2011 Kudos for One Hour Team

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AwesomeKen and Susan H. gave One Hour a total net promoter score of a 10.  They said we had excellent and courteous service!!

Ted W. also gave us a 10 and commented that both Garrett and Kai were polite and knowledgeable. Each is an example of what company representatives should be.

Sandy S. said we showed up at the “earlier” end of the estimated time window and that we did the work efficiently and in a professional manner.  Sandy also gave us a 10 net promoter score.

Stuart and Dianne M. AND Travis and April S., gave us a 10 with no additional comments.

Ray and Irene H. made this comment: fast, efficient, and courteous. Service rep was here on time and completed the job with no delays.  Score = 10

Shirley L. said the worker was thorough, friendly, and explained what my problem was and what I did wrong.  She also gave us a 10.

Our comment cards have a different rating system 5 being the highest (completely satisfied).

John K. already referred us to a friend and commented that our technician was outstanding.  On our comment card 5 being the highest, he ranked our company with a 5.

Del and Linda B. gave our technician all 5′s and said that he was excellent, courteous, and friendly.

Pamela D. commented that our entire staff had been very professional, courteous, and helpful and she would refer us to a friend.

Dion and Rachel G. gave all 5′s and said, “I called all over town and when I thought quality work and affordable prices were a thing of the past I found One Hour.”

Brenda B. was completely satisfied and said our technician was a good communicator, nice young man, and helpful.

One of our customers, Pat and Ann M., sent us a gift basket and the card read, “Kai and the One Hour Team, Thanks for your awesome support!”

We love our customers and truly appreciate the awesome feedback.


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